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Changes/Cancellations

Hotel Policies

Please note that ALL CHARGES ARE MADE IN USD and that certain banks may apply fees for payments made in such currency. Neither Heron Development Corp, being authorized to distribute and commercialize accommodation services of Palace Resorts, nor Palace Resorts themselves, shall be in any way liable for any such additional fees charged by banking or credit card institutions. We therefore recommend verifying such information with your bank.

• Check In: 15:00
• Check Out: 12:00
• Check In Age: 18
• Under 17 years of age is considered a child
• Under 3 is considered an infant.
• Max Occupancy: 8
• MxAd.-Max number of adults by room 8
• MxCH.-Max number of children by room 7
• Minimum stay of 5 nights from Dec 24, 2021 to Dec 28, 2021
• Minimum stay of 5 nights from Apr 10, 2022 to Apr 17, 2022
• Minimum stay of 5 nights from Dec 24, 2022 to Jan 03, 2023
• Minimum stay of 5 nights from Apr 02, 2023 to Apr 08, 2023
• Minimum stay of 5 nights from Dec 24, 2023 to Jan 03, 2024
• Cancellation Policy (4) Minimum number of days prior to arrival date without penalty charges. Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no shows, guests will be charged one night penalty.for guests who check-out prior to the reservation date on file, there will be a one night penalty fee added to their bill.
• Cancellation Policy (21) Minimum number of days prior to arrival date without penalty charges. Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 night penalty of stay. For guests who check-out prior to the reservation date on file, there will be a one night penalty fee added to their bill.
• Cancellation Policy (21) Minimum number of days prior to arrival date without penalty charges. Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 night penalty of stay. For guests who check-out prior to the reservation date on file, there will be a one night penalty fee added to their bill.
• Cancellation Policy (21) Minimum number of days prior to arrival date without penalty charges. Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 night penalty of stay. For guests who check-out prior to the reservation date on file, there will be a one night penalty fee added to their bill.
• Cancellation Policy (21) Minimum number of days prior to arrival date without penalty charges. Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 night penalty of stay. For guests who check-out prior to the reservation date on file, there will be a one night penalty fee added to their bill.
• * Cancellation policies may be different based on selected rate.

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