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Changes / Cancellations
Hotel Policies
General terms and conditions:
SECURITY DEPOSIT POLICY: All reservations are subject to a security deposit at the time of check-in. The deposit amount is US$100 per room, per night, with a maximum of US$1000 per reservation. This deposit covers consumption and incidentals. The unused amount of the deposit is refunded upon check-out.
NO-SHOW POLICY: In case of no-show or early departure, the hotel will charge the total amount of the stay considered in the initial reservation. This consideration applies to all rates and seasons.
PET POLICY: The Fives Beach Hotel does not allow pets.The Fives Downtown and The Fives Oceanfront are pet-friendly.
ENVIRONMENTAL TAX: Per the current regulations in the State of Quintana Roo, all rooms are subject to a MXN$28.86 per night environmental sanitation tax.
Check In: 15:00
Check Out: 11:30
Check In Age: 0
Under 17 years of age is considered a child
Under 5 is considered an infant.
100% deposit of intended stay from Mar 02, 2021 to Jul 31, 2022
Max Occupancy: 8
MxAd.-Max number of adults by room 6
MxCH.-Max number of children by room 2
Cancellation Policy (1) Minimum number of days prior to arrival date without penalty charges. Cancel up to 24 hrs prior arrival date to avoid the charge of the first nights
Cancellation Policy (1) Minimum number of days prior to arrival date without penalty charges. Cancel up to 24 hrs prior arrival date to avoid the charge of the first nights
Cancellation Policy (30) Minimum number of days prior to arrival date without penalty charges. Cancel up to 30 days prior arrival date to avoid full charge penalty
Cancellation Policy (30) Minimum number of days prior to arrival date without penalty charges. Cancel up to 30 days prior arrival date to avoid full charge penalty
Cancellation Policy (30) Minimum number of days prior to arrival date without penalty charges. Cancel up to 30 days prior arrival date to avoid full charge penalty
Cancellation Policy (30) Minimum number of days prior to arrival date without penalty charges. Cancel up to 30 days prior arrival date to avoid full charge penalty
Cancellation Policy (30) Minimum number of days prior to arrival date without penalty charges. Cancel up to 30 days prior arrival date to avoid full charge penalty
Cancellation Policy (30) Minimum number of days prior to arrival date without penalty charges. Cancel up to 30 days prior arrival date to avoid full charge penalty
* Cancellation policies may be different based on selected rate.
